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Job Details

Allied Universal-Account Manager

Company name
Equinix, Inc.

Location
Memphis, TN, United States

Employment Type
Full-Time

Industry
Account Management, Business Development, Law Enforcement

Posted on
Dec 28,2018

Valid Through
Apr 12,2019

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Profile

OverviewWe are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!DescriptionThe Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.Essential FunctionsSupervise the day to day security operations of an assigned client siteManage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and supportEnsure the client site is provided with high quality security services to protect people and propertyBuild, improve and maintain effective relationships with both client and employeesCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer serviceAdditional ResponsibilitiesEnsure all required reporting and contract compliance requirements are met.Assure regular communication of issues or program with ClientHandle any escalated security issues or emergency situations appropriately.Other management responsibilities as determined by Client or District Manager.Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.Meet all contractual scheduled hours with a minimum of unbilled overtime.Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.Qualifications Four year degree in Criminal Justice, Business Administration or related field preferred Previous Contract Security, facilities management, military or law enforcement experienceAt least 2 years of business management/operations/supervisory experience (depending on size/scope of client).Ability to develop and grow customer relationships.Experience in hiring, developing, motivating and retaining quality staff.Outstanding interpersonal and communications skills required.Ability to work in a team-oriented management environment with the ability to work independently.Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.Previous payroll, billing and scheduling experience preferred.Ability to work in a team-oriented management environment while having an entrepreneurial attitude.Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.Closing StatementEOE/Minorities/Females/Vet/Disability Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.,

Company info

Equinix, Inc.
Website : http://www.equinix.com

Company Profile
How can we ensure the vitality of the digital economy? That's what Equinix’s founders asked in 1998 when the Web was revolutionizing information-sharing between businesses—and exceeding its capacity for growth. Today, Equinix, Inc. (Nasdaq: EQIX) operates International Business Exchange™ (IBX®) data centers in 31 markets across 15 countries in the Americas, EMEA, and Asia-Pacific. Yet we remain true to the idea on which we were founded: it is our responsibility to ensure the vitality of an ever-growing, information-driven world. Equinix's mission is to protect, connect and power the digital economy.

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