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Job Details

Securities Services Client Service Manager - Vice President

Company name
JPMorgan Chase & Co,

Location
Brooklyn, NY, United States

Employment Type
Full-Time

Industry
Customer Service, Sales, Manager, Account Management, Finance

Posted on
Sep 12,2019

Valid Through
Dec 26,2019

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Profile

Securities Services – Client Service Manager - Vice President','190087422','!*!

JPMorgan Chase is a leading global financial

services firm with assets of $1.1 trillion and operations in more than 50

countries. The firm is a leader in investment banking, financial services for

consumers and businesses, financial transaction processing, asset and wealth

management, and private equity. Under the JPMorgan, Chase and Bank One brands,

the firm serves millions of consumers in the United States and many of the

world's most prominent corporate, institutional and government clients.

If you're interested in working in an environment where leadership, excellence,

integrity and diversity are among our core principles, then explore the

opportunities at JPMorgan Chase. Further information about careers at JPMorgan

Chase can be found on our website: www.jpmorganchase.com.

As a Client Account Manager, you will report to a Senior Client Service

Manager. You will serve as the Client Account Manager for an assigned book of

Institutional Clients including Insurance, Banks, Asset Managers and Government

Sponsored Entities and have ultimate ownership for your client’s satisfaction.

As the Client Account Manager you are responsible for pulling together the team

and resources required to successfully service your assigned book of business.

 

Additional responsibilities will include:

• Leading in person/phone meetings with your

client base to build relationships, establish an on-going governance

structure, update clients on product and system enhancements, and monitor the

clients on going satisfaction soliciting direct feedback.

• Introducing Senior Management to your client

base.

• Maintaining client profiles, and service level

documents for your assigned book of business.

• Completing periodic relationship reviews for

your relationships.

• Monitoring billing for accuracy on an annual

basis.  

• Coordinate client training.  

• Participate in new business presentations with

sales.

• Coordinating service delivery from a virtual

team inclusive of support staff from a variety of functional groups such

as accounting, performance, compliance, and securities lending.

•Working with Line of Businesses partners, Market

Staff and Legal staff to ensure the prompt resolution of client issues through

appropriate channels and escalating as required.

• Participating in national project teams

representing Client Service.

• Performing other special duties or assignments as requested or required.

• Assuring compliance with all Chase audit

Policies and Procedures.

','!*!

Qualifications:

Typically a minimum of ten years

or the equivalent customer service, operations, sales or management experience

preferably experience with custody, accounting, securities lending, performance measurement,

compliance monitoring and global tax.   Experience with Insurance, Banks,

Asset Managers and Government Sponsored EntitiesKnowledge of financial exposure

and operational risks associated with bank product and services.Effective problem solving, oral

and written communication skills.

Ability to exercise sound judgment

and make effective decisions. Ability to prioritize, handle

multiple tasks and work under pressure.

 

','JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.','Product Management','US-NY-Brooklyn-4 Chase Metrotech Ctr / 03357','','CORPORATE & INVESTMENT BANK','Full-time','Standard','Day Job','','J.P. Morgan','J.P. Morgan','','','Securities Services – Client Service Manager - Vice President

Company info

JPMorgan Chase & Co,
Website : http://www.jpmorganchase.com

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