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Job Details

Ivy Client Success Manager

Company name
Houzz Inc.

Location
Irvine, CA, United States

Employment Type
Full-Time

Industry
Manager, Account Management

Posted on
Dec 27,2018

Valid Through
Apr 11,2019

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We’re a Family

At Houzz, we strive to create and promote a strong family environment within our workspace. Professionally, we collaborate with each other to accomplish our goals, always working together as a team. Interpersonally, we strive to build a culture of inclusion, celebrating and leveraging our differences for the betterment of our products and our community.

Our Houzzers come from many backgrounds and experiences. We take pride in making every single one of them feel at home here.

We’re Building the Future

Join Houzz in revolutionizing the home and remodeling industry and have an impact on over 40 million homeowners and 1.5 million professionals around the world. Frequently ranked as one of the top 10 most disruptive companies in the world and backed by marquee venture capitalists, Houzz will allow you to drive the future of an industry worth $1.2 trillion in the US and Europe alone.

Our Ivy Client Success Managers Make Things Happen

Houzz has acquired Ivy, a startup that has built a business management tool and engaged community for interior designers and other home design companies. Ivy’s platform enables interior designers to run their entire business - sourcing products, creating estimates, sending invoices, time billing, vendor purchases, and more. Cofounders Alex Schinasi and Lee Rotenberg launched Ivy in July 2016 with the mission to modernize the way interior design firms run their business-- a mission that aligns with our own. Since day one, Houzz has been focused on providing the best experience for home renovation and design.

The addition of Ivy’s platform will enable Houzz to provide home professionals with tools that will help them run their businesses more efficiently, effectively and profitably. We’re excited to bring the power of Ivy’s software and community to more professionals on Houzz.

We are looking to build a team of Ivy Client Success Managers to work directly with the existing and new Professional base of Ivy Interior Designers and Kitchen & Bath Designers. Your job is to maintain an ongoing relationship and ensure Ivy’s existing clients are entrenched - and loving! - the platform. CSM’s will conduct calls with existing customers to ensure they successfully implement the product and begin using it as a tool with their clients within the first 90 days. They will continue to work with customers throughout their lifecycle with Ivy, working to retain the client year over year.

The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.

What You’ll Do

Spend time interacting with Ivy clients via email, chat and phone

Ensure clients implement Ivy product within first 90 days by setting up their account, creating first project, sending first invoice, and downloading Ivy product clipper

Reduce customer churn and increase user activation

Educate Ivy clients on how to best use the platform and keep them updated on new product features & launches

Handle inbound support questions from assigned clients

Build relationships with clients to improve retention

At a Minimum, We’d Like You To Have…

Strong written and verbal communication skills

Strong critical thinking and problem solving skills

Strong listening skills - can easily identify customer pain points and resolve questions/concerns with ease

Results oriented and timely in addressing customer questions and needs

Enjoy building relationships with customers and striving for customer satisfaction and success

Enjoy a fast paced environment

Ideally, You’ll Also Have…

Previous experience in a subscription oriented Account Management

Benefits & Perks

Compensation is a combination of hourly pay and commission

Excellent benefits package (Start day 1)

PTO

Full training & development

Career growth & opportunity

Casual & fun work environment

Healthy work/life balance

Fully stocked kitchen

Contests & incentives

Houzz is an Equal Opportunity Employer

Company info

Houzz Inc.
Website : http://www.houzz.com

Company Profile
We are a platform for home remodeling and design, bringing homeowners and home professionals together in a uniquely visual community.When founders Adi and Alon remodeled their home, they started the way these projects often do: with a tall stack of magazines and referrals for home professionals from people they knew. But after those piles of torn out pages failed to make their dream a reality, they felt stuck. There had to be a better way. So they built Houzz. A place to browse and save beautiful home photos. A place to find the right design and construction professionals. A place to connect with others who have been there too. Houzz started as a side project but has become a community of more than 40 million homeowners, home design enthusiasts and home improvement professionals—across the country and around the world. Whether you are starting a complete kitchen remodel or just looking for the perfect bedside table, the Houzz community of homeowners and professionals is here to help. And when you are ready to start your project, Houzz is the best way to get inspired, discover products and to find and collaborate with the perfect architect, designer or contractor.

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