Automatic Data Processing, Inc.
Augusta, GA, United States
Customer Service, Manager, Account Management
Client Service Manager II
Client Service Manager II
Posted Date:March 4, 2019
Unlock Your Career Potential: Leadership at ADP.
At ADP, we’re passionate about leading the way in Human Capital Management. Through leading-edge innovation, we’re quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you’ll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.
ADP is hiring a Client Services Manager II.
In this position, you’ll leverage your project management and leadership expertise to assist the Team Director/VP in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.
We strive for every interaction to be driven by our CORE
values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
Function as a consultant and business partner to other groups within ADP
Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices
Analyze team statistics and prepare reports for the Director
Evaluate associates on performance and complete annual performance appraisals.
Work in collaboration with associate to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Hire/Fire authority in conjunction with Human Resources.
May have budgetary responsibility.
May have oversight of Workforce Management to include scheduling, and succession planning.
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
At least 5 years of experience
At least 3 years of people leadership experience; more senior level leader
ADP is always hiring. This is a sourcing/pipeline requisition seeking TOP TALENT for future opportunities!
Preference will be given to candidates who have the following:
MBA or advanced degree
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results
Ability to maintain cooperative working relationships with all levels of management
Ability to assess team members’ performance and provide motivational support
Ability to work both independently and as part of a team
Strong client relationship building skills
Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Proficient using Microsoft Office
CPP or FPC certification
Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
Prior leadership training
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success.
Consistently named one of the “Most Admired Companies” by
Magazine, and recognized by
as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Automatic Data Processing, Inc.
Website : http://www.adp.com
ADP® (NASDAQ: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing and human capital management solutions. Leveraging over 60 years of experience and a global footprint spanning more than 40 countries, ADP offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.adp.com.