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Job Details

Manager - Technical Account Management

Company name
Cisco Systems, Inc.

Atlanta, GA, United States

Employment Type

Account Management, Manager

Posted on
Jan 07,2019

Valid Through
Apr 22,2019

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Manager - Technical Account Management




Manager - Technical Account Management

Location: Atlanta, Georgia, US

Additional Location(s) Dallas Texas

Area of Interest Engineer - Pre Sales and Product Management

Job Type Professional

Technology Interest Internet of Everything

Job Id 1252607

Manager - Technical Account Management

Cisco Jasper IoT is a high-growth organization within Cisco and the Control Center platform is the leader in mobile operator solutions for the Internet of Things. The Control Center platform enables mobile operators like AT&T, Telefonica, América Móvil, NTT Docomo, Aio Wireless and others, along with their customers, to achieve amazing operational automation and awesome user experiences.

Cisco Jasper manages 100M connected devices for more than 16,000 Enterprises representing over 20 industries in more than 120 countries. Companies like GM, Amazon, Honeywell, Garmin and others relying on our platform solutions every day. We are ranked #1 in connected devices platforms by ABI Research and are the undisputed leader in what we do. Plus we have many more game changers up our sleeve that we haven't yet announced. We are headquartered in Silicon Valley (Mountain View, California), our Eastern U.S. Center of Excellence is in Atlanta, GA, we have a presence in multiple countries, and we service the world!

We are currently seeking a Manager to support our client. This assignment is a highly visible and exciting role, responsible for providing pre-sales technical support to the operator in the sale of their IoT offerings and the Cisco Jasper Control Center to the operator’s enterprise customers.

As the Manager for the Technical Account Management team you will own the relationship with one of our Service Providers.


Build and maintain strategic relationships with Sales, Sales Engineering, Sales Operations, Marketing and Product team at the Jasper operator partner

Evangelize and train Operator’s Sales Teams to deliver the market leading value proposition and demonstrate Control Center software that Jasper provides

Deliver best in class sales presentations and product demonstrations

Work collaboratively with Cisco Jasper Sales to achieve financial targets for your operator(s)

Agree with your operator(s) on a set of metrics and establish a cadence to measure during regular operations reviews

Proactively understand your operator(s) device, revenue targets and compensation plan and work closely with their sales team and Cisco Jasper Sales on specific actions to meet them

Galvanize the Cisco Jasper Go to Market program within your operator(s) including developer kits, sales collateral, web content and RFP content

Establish and maintain strong product knowledge and achieve gold certification

Drive your operator(s) sales teams to be trained & certified and manage on going training and re-certification

Manage the on boarding of new enterprises onto your operator(s), ensure appropriate technical alignment with Cisco Jasper Sales Engineering and Network Engineering where required

Coordinate with Cisco Jasper Product, Software Development and Network Engineering to define and prioritize new features and capabilities

Orchestrate large projects with Cisco Jasper Delivery

Partner with Cisco Jasper Support and Professional Services to insure expectations are agreed on and met

Align relationships with Cisco Jasper executives

Candidate Qualifications:

Experience with building and managing a high performance teams

Experience in client management and aligning account strategies to recognize revenue

Commercially astute

Capable of leading virtual teams

Multi-level relationship management, C suite to sellers

Excellent problem solver

Strong communication, presentation and customer interfacing skills

Experience in IoT

Bachelor of Science or equivalent

English language skills is a requirement

Ability to travel 25%Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Company info

Cisco Systems, Inc.
Website :

Company Profile
Cisco Systems, Inc. designs, manufactures, and sells Internet protocol (IP) and other products related to the communications and information technology industry worldwide. It provides switching products, including fixed-configuration and modular switches, and storage products that provide connectivity to end users, workstations, IP phones, access points, and servers, as well as function as aggregators on local-area networks and wide-area networks; and routers that interconnects public and private wireline and mobile networks for mobile, data, voice, and video applications. The company also offers set-top boxes, cable modem termination systems, hybrid fiber coaxial access network products, quadrature amplitude modulation products, and cable modems; and video software and solutions. In addition, it provides collaboration products comprising IP phones, call center and messaging products, unified communications infrastructure products, and Web-based collaborative offerings, as well as telepresence systems; and security products such as firewall, intrusion prevention, remote access, virtual private networks, unified clients, network admission control, Web gateways, and email gateways, which deliver identity, network, and content security solutions for mobile, collaborative, and cloud-enabled businesses. Further, the company offers wireless products consisting of wireless access points and network managed services, as well as standalone, switch-converged, and cloud managed solutions; and data center products, which include blade and rack servers, fabric interconnects, software, and server access virtualization solutions; and other products, such as emerging technologies and other networking products. Additionally, it provides technical support services and advanced services. The company was founded in 1984 and is headquartered in San Jose, California.

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