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Job Details

Account Manager

Company name
FreeWheel Media Inc.

Location
New York City, NY, United States

Employment Type
Full-Time

Industry
Account Management

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job






Profile

FreeWheel is hiring an Account Manager

based in New York who will report to the Director, Account Management and Customer Success. We are looking for a passionate Account Manager

who will partner and ensure long-term success of our customers. In this role, you will be responsible for developing long-term relationships with your assigned customers, connecting with the FreeWheel user-level and up and helping to drive strategic initiatives forward.

RESPONSIBILITIES

Develop and Maintain Relationships:

Owns ongoing communication, contact and relationship with the users of the FW platform

Gain info and POV when client org changes and departures impact on overall relationship

Engage in on-site visits w/ clients to gather general relationship temperature feedback

Coordinate all activities for a Client:

Across Strategic Relationship Managers, Support, Product, and Client Services engagements

Across all Advanced Advertising Business Units

First point of contact for any questions and/or issues that arise on a daily basis

Conduct weekly check-ins internally with the account team and externally with the client to manage all ongoing tasks, issues, and points of communication at a client

Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel

Understand the client’s business and industry in order to:

Understand implications of decisions made on the day-to-day business (i.e. process changes)

Understand how internal FreeWheel changes may impact client workflow and business (i.e. client impact related to product releases or bug fixed)

Proactively identify any potential pitfalls or issues that will impact the client in the short-term or long-term

Other

Assist in sales process for renewals, upsells, and product utilization

Be an input into the account planning process including Strategic Account Reviews (SARs) and Quarterly Business Reviews (QBRs)

ABOUT YOU

Proven account manager or other relevant experience in an advanced advertising organization

Understanding of supply side metrics and inventory acquisition a plus

Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization

Experience delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time

Excellent listening and presentation skills

Excellent verbal and written communication skills

BA/BS degree or equivalent

Generally requires 2- 5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

Company info

FreeWheel Media Inc.
Website : http://www.freewheel.tv

Company Profile
FreeWheel helps the largest players in the television industry generate revenue from their ad-supported content through a robust technology platform for ad management and monetization, a private marketplace for premium television inventory, and advisory services. FreeWheel's solutions are used by companies like ABC, AOL, Inc., DIRECTV, ESPN, NBCUniversal, BSkyB, Turner Broadcasting System, and Viacom, Inc. to profitably monetize their professional content on desktop, mobile, OTT, and traditional STB devices. With headquarters in San Mateo, California, FreeWheel is represented globally through our offices in New York, London, Beijing and Paris.

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