San Diego, CA, United States
Manager, Account Management
Vector Solutions is an award winning, provider of cutting edge technology based training solutions for a range of markets including Architecture, Engineering, Construction, Industrial, Public Safety, IT and Education. Our mission is to change the world through revolutionary technology solutions that save lives, inspire professionals and elevate performance. Our team members are dedicated, interesting, passionate, and results-oriented, and they're committed to ensuring that all clients receive only the best online learning solutions and world class customer service.
Vector Solutions Public Sector is looking to add a Client Success Manager that will report directly to the Director of Client Services Manager for our Target Solutions brand in Rancho Bernardo, CA. The ClientSuccess Manager develops and maintains relationships with the company’s clients and its members. The Client Success Manager ensures that client needs are met in a way that improves customer satisfaction and increases profitability for the company. This role is highly proactive and requires a self-starting mentality.
Develop professional, cooperative relationships with an assigned set of clients, and ultimately be responsible that client needs are being met and exceeded.
Proactively drive member utilization and growth amongst an assigned group of clients.
Provide outstanding client service by responding to all administrator requests in a professional and timely manner.
Identify potential areas for new revenue generation among assigned clients, close deals and/or relay opportunities to appropriate Sales Representative or Client Services Manager.
Work cooperatively within the TargetSolutions organization to create client solutions.
Conduct product trainings for new and existing clients.
Develop strong knowledge of TargetSolutions products and services and be able to align appropriate solutions to meet the specific needs of each client.
Develop industry expertise within assigned client base.
Proactively find new ways to improve TargetSolutions service offering as well as the company’s process for supporting clients.
Promote and expand utilization of TargetSolutions services within assigned client base via scheduled calls and possible in-person meetings.
Maintain and track all client communications through the company CRM system.
Build and maintain client site using back office toolset.
Support Sales Staff in maintaining revenue for assigned client base and confirming recurring business.
Implement new clients by tailoring system to meet needs of their organization.
Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
Proactively conduct strategic account reviews with all assigned customers on an annual basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.
Provide back up support to client services representatives by handling some support calls.
This position requires a BA/BS degree in a related field and 2-4 years' experience in a customer facing, service oriented position focusing on relationship management.
A moderate understanding of strategic business issues and the ability to match client problems with TargetSolutions services.
Proficient in Microsoft Offices suite and the ability to learn additional software.
Charismatic, assertive and possesses excellent interpersonal skills needed to develop strong business relationships with clients.
Service oriented attitude with a combination of outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
Excellent phone and conversational skills in addition to well-developed presentation and writing skills.
Strong work ethic and ability to work independently with minimal supervision.
Excellent organization skills.
Excellent time management, goal setting and prioritization capability.
Thrives working in a team environment.
Medical, dental and vision coverage
Generous paid time off
10 paid holidays
Company social events
Vector Solutions is an Equal Opportunity Employer and embraces diversity of every kind.
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Website : http://www.redvector.com
We are the leaders in providing interactive, online continuing education to the design and construction industries. Our success is built on four key underpinnings.