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Job Details

Senior Account Manager - West Territory

Company name
Experian Information Solutions, Inc.

Employment Type
Full-Time

Industry
Account Management, Sales

Posted on
Jan 02,2019

Valid Through
Apr 17,2019

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Profile

Senior Account Manager - West Territory','1810295','!*!The Senior

Account Manager is responsible for cultivating positive, long-term client

relationships with our healthcare facilities and health system clients focusing

on client satisfaction and retention.  The successful candidate must

possess a passion for delivering optimal value to customers with Experian

Health products and services.

Identify

and resolve issues that create product performance obstaclesFacilitate

timely resolution of client issues that are not completed within normal

turnaround timeReview

and analyze issue trends in order to proactively resolve persistent customer

issues and lessen customer disruptionAct as the Experian Health customer advocate and liaison to

other internal Experian Health teams to deliver successful outcomes for our

customers Proactively

monitor, measure, and manage account satisfactionCultivate

relationships with operational and executive stakeholders to improve our ability

to retain, renew and up-sellMonitor

and evaluate product usage to make certain implemented products are providing

expected return on investment and meeting customer expectationsEvaluate

customer utilization of Experian Health products and recommend best practices

configuration and solutions to improve the customer experience and overall

return on investmentFacilitate

client questions regarding invoicesEnsures

timely and successful transition of approved customer/product transitions from

Implementation to Account Management.Onsite

account presence required50% - 75% travel 

','!*!Education & Experience:5

years’ experience with Experian products and services.5

years’ experience in Healthcare revenue cycle, industry and competitors. 5

years’ experience in Account Management in healthcare technology5 years’ experience successfully managing and cultivating

customer relationships in medium to large healthcare facilities and health

systems

Equivalent combination of education and experience may

be considered. Skills & Knowledge:Strong communication skills with both operational and executive customer stakeholders (written and verbal)Ability to articulate our product value propositionExcellent time management and organizational skillsEffectively partners and collaborates with internal teamsWorking knowledge of PC-based Internet and Windows applications, HL7 interface, web capture and scripting technologyProficiency in Salesforce','Sales & Business Development','United States','','Full-time','02-Jan-2019','Health','Senior Account Manager - West Territory

Company info

Experian Information Solutions, Inc.
Website : http://www.experian.com/

Company Profile
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the “World’s Most Innovative Companies.” We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil. Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2015, was US$4.8 billion.

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