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Job Details

Branch Operations Manager

Company name
Johnson Controls, Inc.

Beaumont, TX, United States

Employment Type

Manager, Operations, Account Management

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Branch Operations Manager','WD300613543','!*!What you will do


general supervision of Branch Service Manager, owns the day to day service

business processes and team management to ensure customer satisfaction and

financial objectives are met. This includes implementation and adherence to

business processes and service applications. Drives proficiency and performance

of branch support staff.

How you will do it

Owns the day to day tactical local service business. Achieves

through management of the defined business processes that are proven to

deliver high customer satisfaction and positive business results.Works with Truck Based Service Managers and Customer Service

Representative to ensure financial objectives are met through accurately

forecasting, analyzing and driving the business processes of all lines of

service business.Direct supervision of service business support team including those

responsible for account management support, asset management, invoicing,

file maintenance, service order posting, etc. Provides coaching and support to all the branch service teams in

managing the day to day business processes through implementation of

business best practices and service applications. Responds to indicators

of problems with training, resources and ideas with mitigate problems.Drives service business processes and applications through the local

service organization and is the subject matter expert during

actualization. Ensures training, communication, measures and reinforcement

of processes and service applications.Implements and maintains delivery standards consistent with BSNA

objectives for sustainable, profitable growth through effective execution

of work.Performs

other duties as related to customer satisfaction, actualization of strategies

within the service organization, development and maintenance of service team

business plans, and account management of service customers','!*!What we look for



Minimum of 5 years’ service industry experience managing service

operations and/or service dispatch / scheduling. 


BA DegreeDemonstrate the ability to perform work independently and

demonstrate solid organizational and attention to detail skills. Have strong interpersonal skills to effectively communicate with

both internal and external clients. Have the ability to simultaneously handle a large and diverse number

of projects, tasks and issues with tact, cooperation, and persistence.Able to prioritize work activities based upon financial impact to

desired business goals. Demonstrated competence in written and verbal communication

skills. Experience and/or basic project accounting or costing

principals. Positively represent Johnson Controls and communicate with others at

varying levels. Able to influence diverse teams to accomplish

tasks/goals. Use of Service Management software and financial accounting




Controls is an equal employment opportunity and affirmative action employer and

all qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, national origin, age, protected veteran

status, status as a qualified individual with a disability, or any other

characteristic protected by law. For more information, please view EEO is the

Law. If you are an individual with a disability and you require an

accommodation during the application process, please visit

','Field Operations','US-TX-Beaumont','','Bldg Technologies & Solutions','Exempt','Exempt','Branch Operations Manager

Company info

Johnson Controls, Inc.
Website :

Company Profile
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The company’s Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The company’s Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.