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Job Details

Dir Public and Labor Account Directors

Company name
Aetna Inc.

Santa Ana, CA, United States

Employment Type

Account Management, Executive, Manager, Sales

Posted on
Feb 08,2019

Valid Through
May 24,2019

Apply for this job


Req ID: 57373BR


Top leadership position in the California market providing strategic direction to the Public & Labor service staff to achieve sales, service, retention and profitability goals for the segment.

Leads a team Account Management professionals for assigned customer or business segments, products

and services and/or geographies.

Fundamental Components:

• Achieves cross sell, growth/retention and profitability targets and customer satisfaction levels. (*)

• Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and

service strategy for assigned book of business. Ensures alignment with customer’s objectives, financial position and

employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. (*)

• Manages, develops and cultivates relationships with constituents (producers, plan sponsors, customers and

providers) as appropriate. (*)

• Partners with team members as appropriate in meetings with clients to professionally represent Aetna in the

marketplace; articulates how Aetna products and services can contribute to constituents’ objectives. (*)

• Manages and executes the sales process (i.e., quoting, proposal, installation, producer license and appointment,

status documentation) in collaboration with the internal constituents as necessary. (*)

• Ensures team members create open enrollment strategy with producer and plan sponsor to maximize enrollment. (*)

• Manages team in working with plan sponsor services to ensure case is installed correctly. (*)

• Recruits, develops and retains a diverse workforce. Sets, communicates, implements and monitors performance 1

metrics with assigned team; aligns assigned performance measures with company objectives. (*)


10 years sales and/or account management experience.

At least 5-7 years of sales management experience.

Experience in the Public & Labor segment strongly desired.

Minimum of 10 years experience in the health industry

Excellent communication skills with experience in addressing groups in a public setting

Successful history of leading a team to excelling in sales and/or service results

Experienced in setting strategy and implementing for results

Education and Certification Requirements

• College degree or equivalent work experience.

• Licensure as required by state.


Functional - Sales & Service/Strategy development/4-6 Years

Functional - Leadership/Profit & Loss Accountability/4-6 Years

Functional - Management/Management - Sales and Renewals/4-6 Years

Functional - Administration / Operations/Management: < 25 employees/4-6 Years

Functional - Underwriting/Rating methodologies and/or functions (rating and accounting)./4-6 Years


Technical - Desktop Tools/Microsoft Outlook/7-10 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User


Finance/Creating Profitable Customers/MASTERY

Leadership/Collaborating for Results/MASTERY

Leadership/Developing and Executing Strategy/MASTERY


General Business/Consulting for Solutions/MASTERY

Sales/Cultivating Distribution Channels/MASTERY

Service/Demonstrating Service Discipline/MASTERY


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

Company info

Aetna Inc.
Website :

Company Profile
Aetna Inc. operates as a diversified health care benefits company in the United States. The company operates in three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment provides medical, pharmacy benefit management, dental, behavioral health, and vision plans on an insured basis, and an employer-funded or administrative basis. This segment also provides Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers' compensation administrative services, and products that provide access to its provider networks in select markets. This segment offers its products and services to multi-site national, mid-sized, and small employers, as well as individual customers. The Group Insurance segment provides life insurance products comprising group term life insurance, voluntary spouse and dependent term life insurance, group universal life, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which offer benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities. This segment provides insurance products principally to employers that sponsor its products for the benefit of their employees and their employees’ dependents. The Large Case Pensions segment manages various retirement products, including pension and annuity products for tax-qualified pension plans. The company’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is headquartered in Hartford, Connecticut.

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