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Job Details

Account Manager III

Company name
Automatic Data Processing, Inc.

Location
Alpharetta, GA, United States

Employment Type
Full-Time

Industry
Account Management, Customer Service

Posted on
May 04, 2023

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Profile

In this role, you'll be a trusted advisor to our clients, using your ADP product expertise and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Your main day to day activity will be to help clients with a host of different tax credits, including WOTC, ERTC, and other federal and state credits. You will access their eligibility for these credits, answer any questions that they have and help deliver them to the client. There will be no shortage of new questions and your day to day will be new and interesting.

To thrive in this role, you will build a rapport with your clients, establish trust, and deliver a client's credits in fast paced environment. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client's excitement with their newly found credit and their satisfaction will make you proud.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do:

What you can expect on a typical day:

Client Support . You will help our clients manage their business, which includes explaining and detailing the client's credit potential. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn . You will continually upgrade your knowledge and skills on different tax credits, other ADP product offerings, and federal and state guidelines to develop and maintain your ability to support our clients.

Teach : You Work proactively with clients to provide information, best practices and training on ADP solutions. You will share your knowledge and best practices with less experienced Consultants and Specialists

TO SUCCEED IN THIS ROLE:

At least 7 years of experience in a customer service environment, with proven ability to produce positive results

At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization

Bachelor's degree or equivalent in education and experience

Bonus points for these: Preferred Qualifications

A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience

Strong client relationship skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Ability to demonstrate learning agility and critical thinking skills, with experience using sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment

A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com

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