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Job Details

Client Relationship Executive

Company name
Automatic Data Processing, Inc.

Augusta, GA, United States

Employment Type

Sales, Account Management, Business Development

Posted on
May 04, 2023

Apply for this job



The Compliance Solutions Relationship Manager serves as a Client advocate and leader for strategic Clients within a complex and high revenue client base. The Relationship Manager (RM) is tasked with relationship governance, ensuring the development of a productive and collaborative partnerships, retention, satisfaction, and growth. As a primary partner to ADP Client's Executive Sponsor(s) and Payroll Leadership, the RM is responsible for monitoring overall health of the relationship beyond day-to-day service delivery. Success as a Relationship Manager requires a strong background in sales, business development, account management, and customer success. Key measures of success in this role are YoY revenue growth, contract renewals, NPS, referenceability, and Smart Compliance adoption within assigned client base.

The RM establishes a depth of knowledge about the Client's priorities, expected outcomes, short and long-term strategies. The RM operates as the bridge between the Client and the business, partnering with ADP leadership, sales, implementation, finance, and service teams to ensure success across the client journey. As a proactive and consultative partner, the RM initiates interventions with the Client and/or internal partners to optimize Client experience to remove risks, obstacles, and drive adoption.

The RM contributes to revenue growth by ensuring the health and stability of relationships and through the introduction of additional services and products aligning ADP to the Client's compliance and payroll strategies.

Relationship Management:

The RM drives total client satisfaction by delivering a seamless and unified experience in partnership with internal Associates.

Effectively manage across ADP to understand the hidden elements within the organization that impact the client and the business.

Create Client Account Success Plan and facilitate periodic service performance reviews and Client Executive Briefings to ensure the client holistically realizes the value in the ADP relationship.

The RM knows their clients by becoming a mutual partner of the client's company and industry in order to accurately provide an overview of their clients' business, their performance in the industry, critical business issues and strategic goals, in order to proactively identify and act on Risks and Opportunities. The RM is a proactive partner who helps clients think through the marketplace implications, how that affects client strategy and provides best practices of similar verticals.

Ability to identify who the critical decision-makers are within the disciplines we generally support (HR, IT, Operations and Finance).

Sharing HCM industry updates and information relevant to a particular client's needs in a manner that supports and helps their business.

Establish and manage an expectation of reference-ability and client engagement opportunities relevant and beneficial to both the client and to ADP including driving participation in key events (MOTM, Rethink, CAB, Online Forums, Ambassador Program, etc.).

The RM can navigate difficult situations effectively and with the highest standard of integrity. Includes proactively handling issues with transparency and accountability, setting reasonable expectations for the Client, and de-escalating difficult situations.

Contract Management and Success Measurements:

The RM understands all components of their clients' contracts, including pricing components, service level agreements and the clients' service history so as to ensure contract compliance of both the Client and ADP.

Execution of contract renewal - Internal coordination with all ADP partners to deliver a smooth renewal process for the client. Partnership with Sales on revenue expansion opportunities with the RM's book of business and leveraging all available resources necessary to defeat a competitive threat.

The RM reports on key business activities and ROI in Success Plan and Executive Business Reviews, monitoring and managing client success, while being able to effectively use data to provide actionable insights.

To Succeed in this role, you must meet ALL of the following:

At least 10 years of managing relationships, selling, and consulting with large enterprises, matrixed, and global clients.

At least 5 years of B2B sales experience

At least 5 years managing Fortune100 companies

Experience in navigating and negotiating contracts with procurement

Demonstrated skills in analytics and research, client relations, executive presentations, and cross-functional project management

Strong conflict management and resolution experience.

Experience with HCM, Payroll, ERP, HR, or other software and professional services.

Experience with Client Lifecycle Management from development to implementation and ongoing account management and support.

Ability to travel 40% - 50%.


Preferred Qualifications

Possesses strong presentation skills, Executive Presence, business acumen and deep knowledge of the client and ability to articulate and manage to clients' desired outcomes.

Excellent verbal and written communication, and presentation skills.

Ability to effectively manage multiple and complex relationships and competing priorities.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include the skills above.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

For California, salary range for this role is: $68,700- $139,300 / Year

Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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Automatic Data Processing, Inc.
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