Charlotte, NC, United States
Account Management, Sales
Feb 02, 2021
The Senior Account Management Professional is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Senior Account Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Account Manager, Key Accounts is responsible to manage and maintain a strong client relationship with large National Accounts and acts as a program manager to coordinate, implement, execute and control quality client-specific projects. The Senior Account Manager, Key Accounts works to ensure that Enclara Pharmacia's clients continue to receive quality and value from their relationship with Enclara Pharmacia through a focus on: satisfaction, cost containment, profitability and communication of extended service offerings. The Senior Account Manager, Key Accounts works in conjunction with the designated support team to ensure hospice leadership receives and understands utilization recommendations.
Maintain strong business relationships with hospice clients.
Effectively leverage projects, institutional data and institutional knowledge to establish standards, evaluate performance, and support corporate strategy
Engage and utilize Clinical Managers to ensure utilization of the most appropriate meds to provide best patient care and control hospice pharmacy costs. Work closely with Clinical Manager to ensure engagement of hospice leadership on cost reviews.
Interact with the right people within the organization. Ensure they attend and participate in reviews, etc.
Acts as primary POC for communication to and from stakeholders.
Develop and implement a standard process for managing projects that ensures the best use of limited resources (time, money, and people)
Engage with Product organization to track upcoming system enhancements and schedule into future releases. (Maintain documentation related to system updates and post-release communication.)
Establish and maintain monthly cost and service reviews. Include VP of Client Relations on regular scheduled calls, scheduling and documentation. Recurring monthly meetings should be scheduled unless other timing has been agreed upon.
Onsite meetings should be scheduled at least annually and include Enclara leadership
Maintain SalesForce account records; includes new addresses, contacts, interaction, meetings, etc., document all client interactions.
Communicate hospice changes to the appropriate department (billing, operations, etc). Especially important to notify implementation, legal of any new sites, acquisitions
Facilitate proper tracking and resolution of issues / technical 'bug' / challenges with other departments (Technology, Customer Service, Billing, Operations, Neighborhood Connections, etc). This may require internal meetings to ensure management of issues by other departments
Facilitate/communicate documentation of the Client Service Plan when needed.
Engage Implementation Team for new site implementations and post 'go-live' training/implementations, if needed.
Coordinate interface activities with Interface team, understand 8358, ADT Interfaces.
Host or coordinate education sessions with clients, may include onsite sessions.
May participate in targeted marketing activities.
Maintain current knowledge and compliance with industry regulatory requirements, policies and procedures.
Ability to use ZixMail, E-Post/Infinity, Share Point, WebEx and other Account Management software.
Strong leadership skills - demonstrates ability to lead, engage, and motivate staff members.
Ability to work independently, multi-task and manage multiple priorities.
Ability to work under pressure to meet changing priorities, meet deadlines and make good decisions with minimal supervision.
Strong organizational and time management skills, with excellent follow-through.
Ability to solve problems across multiple domains.
Strong commitment to client service, team orientation, and desire to succeed.
High-energy with a sense of urgency, detail oriented and thorough.
Excellent verbal and written communication, presentation, and negotiation skills.
Account management and customer relationship skills, with the ability to problem solve.
Ability to travel as needed for client visits.
PC Skills - Microsoft Office and other software products.
Attend national hospice meetings upon request.
Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor both outside and inside the company.
Minimum of seven years of work experience in sales/account management, ideally healthcare related.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
Scheduled Weekly Hours
Website : http://www.humana.com