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Job Details

Technical Account Manager

Company name
Oracle Corporation

Location
New York City, NY, United States

Employment Type
Full-Time

Industry
Account Management, It

Posted on
Jan 24,2020

Valid Through
May 08,2020

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Profile

Technical Account Manager','200002BW','','!*!Technical

Account Manager - Oracle Cloud Infrastructure

Seattle,

Washington

Oracle Gen2 Cloud is the next generation cloud service built from ground up for

the most demanding application requirements with diverse performance,

reliability, and governance requirements for a variety of customer use

cases.  We've focused on security,

reliability, scalability and flexibility to support existing and future

enterprise level large and complex deployments while beating industry

performance and pricing standards. We are rapidly expanding our footprint and

continuously building innovative solutions.

Who

are we looking for? 

Do you want to be part of

a highly technical team helping to establish Oracle Cloud as the leading cloud

computing platform for enterprises? Are you passionate about making customers

successful?

 

Oracle Gen2 Cloud team is

looking for Technical Account Managers (TAMs). The ideal candidate will possess

deep technical skills in software architecture and cloud computing as well as

customer facing skills. The ideal candidate will also have a passion for

customer success with a focus on educating, training, designing, and building

cloud solutions for a diverse and challenging set of enterprise customers.

 

As a TAM, you will work

closely with Cloud product teams and partner with teams across Oracle to craft

highly scalable, flexible, resilient and cost-effective cloud architectures

that address customer business problems and accelerate the adoption of Cloud

services. You will continuously innovate on our platform, build, deploy and

migrate application solutions and use cases that our customers currently use or

plan to use and create most optimal architectures and best practices targeted

to a specific set of customer base. As a trusted customer advocate, the TAM

will help organizations understand best practices around advanced cloud-based

solutions, and how to migrate existing workloads to the cloud. The ideal

candidate has a strong understanding of large-scale computing solutions and

enjoys working with enterprise customers in a trusted advisor role while

keeping the existing technical skills sharp and developing new ones.

 

You will have the

opportunity to help shape the cloud product and influence the adoption and

usage patterns among enterprise and web-scale customers. You should have a

demonstrated ability to think strategically about business, create technical

definition around customer objectives in complex situations, develop solution

strategies, motivate and mobilize resources, and deliver results.

Roles

and Responsibilities

Technical Account

Management (TAM) will help customers plan and execute a cloud strategy,

providing them with best practice advice, implementation guidance, and access

to Oracle subject matter experts. Through regular meetings and quarterly

reviews, Technical Account Managers will help identify and monitor key success

metrics to help ensure customers get the most out of their Oracle investment.

 

Participate

in deep architectural discussions with customers, support and Oracle field

personnel to ensure customer solutions are designed for successful deployment

in the cloudCapture

and share best-practice knowledge amongst the field and internal teamsAuthor

and contribute to customer-facing publications such as customer specific

Architectures, Design Guides, and product presentationsBuild

deep relationships with senior business as well as technical individuals within

customers to enable them to be cloud advocatesAct

as a technical liaison between customers, service engineering teams and support

Qualifications

7-10

years enterprise customer engagement experience as product manager, architect

or sales engineerStrong

verbal and written communications skills with past experience in a customer

facing role. BS/MS

degree required; Engineering degree or a technology degree with business

background is highly desiredBe

able to communicate complex ideas and topics to multiple audiencesDesign

solutions to customer issues by bringing together the right processes,

technologies, tools, and peopleCreate

level of effort estimates for the proposed solutions to support roadmap &

cost model activitiesDemonstrated

knowledge in architecting, deploying, and the operation of solutions. Past

experience working directly in customer implementations is highly desirableBe

knowledgeable and have proficient level exposure to Infrastructure as a service

(IaaS) in a Public or Private Cloud environmentExperience

and/or architecture knowledge of virtualization, high availability and disaster

recovery, for public cloud platformsIdeal

but not required to have a knowledge of Oracle Maximum Availability

Architecture (MAA) for database and middleware platforms, Oracle Database

WebLogic/JavaStrong

communication and presentation skills including white boarding, small and large

group conversations, and formal presentations. Strong analytical, facilitation

and communication skills (informal, formal, written, verbal and graphical)

 

Preferred

Qualifications

Prior

experience in managing expectations with customers and driving technical

requirements for migrating or transforming customer solutions to the cloudFamiliarity

with common enterprise solutions from Oracle, Microsoft, SAP & VMwareFamiliarity

with Big Data, Analytics, Machine Learning and HPC architectures and workloadsExperience

with other cloud platform including AWS, Azure, Google Compute Platform &

VMware is a plus

','!*!Manage the development and implementation process of a specific company product. Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.','Product Development','','US-NY,New York-New York','','','Regular Employee Hire','Oracle','Technical Account Manager

Company info

Oracle Corporation
Website : http://www.oracle.com

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