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Job Details

Senior Commercial Account Manager - CLS

Company name
GM Financial

Irving, TX, United States

Employment Type

Account Management, Accounting

Posted on
Jan 03,2019

Valid Through
Apr 18,2019

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The Senior Commercial Account Manager is responsible for providing dealership and internal customer service, acts as liaison between the GM Financial (GMF) Commercial Lending Services (CLS) and Sales teams, and coordinates and manages all floorplan account related requests. Utilizing various internal reports, monthly dealership operating/ financial statements, bank statements, and floorplan audit results the Senior Commercial Account Manager assesses potential risk issues and develops appropriate steps to mitigate. This includes accurate reporting of findings, ensuring corporate compliance and risk management, as well as contact with dealership personnel and communication with internal/external stakeholders. This team member has frequent contact with dealer principals and staff, GMF leadership and GM/GMF Sales teams. The Senior Commercial Account Manager is responsible for a geographically assigned portfolio.


Central point of contact for all internal and external customer commercial lending requests or inquiries

Coordinates and manages dealership or GMF requests and inquiries to completion

Regular communication with dealership owners to discuss trends, and look for additional GMF business opportunities

Perform financial analysis utilizing monthly operating reports or financial statements on assigned dealers

Monitors and manages assigned portfolio with data obtained from both internal and external sources

Proactive risk recognition; develops actionable plans to mitigate risk when identified and elevate to CLS leadership and the Special Assets team as warranted

Uses data analysis and judgment when solving problems Looks beyond the obvious and probes to gain a better understanding of complex or unusual situations, understands the customer and their operations and provides a consultative approach in support

Works closely with legal counsel to identity potential legal or security issues that may impact GMF rights to enforce agreements or put collateral in jeopardy

Effectively communicates analysis results to internal employees, management, and customers

Takes full accountability for decisions, actions, and results

Seeks opportunities for additional efficiencies and effectiveness within the department

Facilitates regular and productive account reviews with CLS leadership, risk, and sales teams

Effectively communicates any dealer risk or competitive threats to CLS leadership


Understanding of commercial lending with emphasis in captive automotive dealership financing

Understanding of dealer operations

Proficient in Microsoft Office

Knowledge of dealership, fleet/commercial and indirect auto finance industry operations

Knowledge of credit underwriting

Knowledge of accounting, financial statement analysis, cash flow and dealer workout


Excellent analytical skills

Innovative thinker with strong ability for strategic vision

Ability to interface with all levels of management

Excellent oral/written communication and interpersonal skills

Must be self-motivated and able to work independently

Ability to make sound business decisions based on policies and procedures

Detailed oriented and capable of managing multiple opportunities simultaneously

Excellent customer service skills

Excellent persuasive communication and presentation skills

Team player with strong leadership and motivational skills

Able to prioritize tasks to meet deadlines


Bachelor’s Degree or considerable, relevant work history required

Master’s Degree or CPA preferred


5-7 years experience in Auto Finance industry preferred

Work Conditions

Occasional overtime or split shifts may be required

Fast-paced office environment, subject stressful conditions while troubleshooting

Some travel required

Strong focus on providing quality service to internal and external customers

Subject to daily service level requirements

Requisition ID: 2019-34273

External Company URL:

Street: 220 E Las Colinas blvd

Company info

GM Financial
Website :

Company Profile
GM Financial's success is largely dependent on building strong, lasting relationships with our dealers and the consumer customers that we serve. This is why we are committed to providing best-in-class customer service, while promoting open, honest communication at all levels. Our executive team and all employees must adhere to GM Financial's Code of Business Conduct and Ethics. Our Code outlines the principles by which all team members conduct business with customers, vendors and each other. These principles apply to all GM Financial team members and affiliates and although it does not cover every issue that may arise, the Code provides guidelines for all employees in regard to their business conduct.

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