The Home Depot, Inc.
Portland, OR, United States
Sales, Account Management
Responsible for providing leadership of the Pro business within designated sales territory by driving sales growth and profitability though account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Regional Pro Rental Manager and other regional/district and store leadership. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive position.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
60% Drive incremental sales growth by cultivating business relationships with assigned customer portfolio. Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week. To maximize customer service, Pro Account Representatives should partner with PASAs as a daily point of contact for customers with individual transactional needs. Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and web site ordering.
10% Utilize internal Pro Desk Associates and external sources to prospect for new business by conducting job site visits and local related community events. Conduct prospect calls to US Communities leads.
10% Complete District store walks and provide ongoing feedback on Pro products/services gaps.
10% Utilize SalesForce.com to plan future sales call activity and manage ongoing customer communications. Maintain current customer information in CPR.
10% Communicate weekly activities with RPRM and DM(s). Participate in regional/territory meetings.
NATURE AND SCOPE
Typically reports to Regional Pro Rental Manager
Responsible for helping others and providing on-the-job training or guidance
ENVIRONMENTAL JOB REQUIREMENTS
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Typically requires overnight travel 20% to 50% of the time.
Additional Environmental Job Requirements:MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 5 years
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
2 years account management/sales management experience
2 plus years home improvement or home building industry experience
Successful professional growth in a high paced retail environment
Computer literacy with Internet Explorer and MS Office programs
Knowledge, Skills, Abilities and Competencies:
Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals.
Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit and performance requirements. Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately.
Strong leadership and negotiation skills; ability to persuade or influence others
Excellent communication skills; verbal, written and able to communicate globally We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
The Home Depot, Inc.
Website : http://www.homedepot.com
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.