Senior Client Executive

Profile

Join an engaged, collaborative & hard-working teamEndless opportunities for personal growth & career developmentBased in our Cheltenham Office Senior Client Executive Aon Affinity specialises in developing, marketing, and administering customised insurance programs and specialty market solutions for affinity organisations and their members or affiliates. Reporting into and supporting our Leisure Client Manager. Your team is responsible for servicing our existing Leisure portfolio and impacting new business growth. Helping clients deal with insurance online and following up with the pipeline of potential clients regarding their interest in Aon’s services and solutions converting to new business. You will focus on educating clients on risk and insurance products, submitting, and brokering business, presenting, and closing opportunities and servicing accounts. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Managing a client portfolio, handling all ongoing client’s insurance/risk needsEnsuring all client needs are identified and met by taking a pro-active approach to all aspects of service delivery, account management and account retentionProviding consistent client updates and replies within agreed service timeframesReactive and proactive communication with potential clients via phone and emailManaging an ongoing sales pipeline through inbound, warm and proactive leadsIn a consultative client approach, providing suitable education on additional Aon products and services where applicable and within your authorityAssist with complex client queries / complaint issuesNegotiating with Insurers and clients on risks outside of underwriting guidelinesUnderstanding client financials and providing appropriate support regarding debt management, payment enquiries and settlementsUnderstanding, and complying with, regulated processes and systemsComplete daily client administration tasks and updates for our online filing system according to Aon service standardsIdentifying process improvement opportunities to ensure service standards are exceededWorking to achieve individual and team financial targets How this opportunity is different You will be onboarded and coached by a team of experienced professionals.  You will be on a pathway to achieving excellence in sales and will access a range of programs to enhance your product and business knowledge.  You will have multiple opportunities to develop your Aon IQ and broaden your knowledge of the business. Our business operating model is designed by entrepreneurs who held a vision of radically changing the Insurance industry.  This team will be pioneering a new capability for our company that require agility and innovation to succeed. We expect change and growth over the next few years, which means you can expect plenty of opportunities for advancement. Skills and experience that will lead to success Comparable client servicing or sales experienceLeisure or Property Insurance experience would be highly regardedStrong experiences using software programs, such as MS (Outlook), Winbeat, Officetech and any CRMTier 1 accreditation/Insurance Broking qualificationsStrong verbal, written and interpersonal communication skillsAbility to connect with people and build trustAbility to solve problems creatively and show initiativeAnalyze information and data, to identify opportunities and prioritizeDriven towards setting and achieving goals and making a differencePossess a zest for learning and ability to make sense of information and learn systems and technologies at speedSales mindset and ability to make a connection with clients (Sales) How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and encourages you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  #LI-HL1   2522521,qualifications:UNAVAILABLE,responsibilities:Join an engaged, collaborative & hard-working teamEndless opportunities for personal growth & career developmentBased in our Cheltenham Office Senior Client Executive Aon Affinity specialises in developing, marketing, and administering customised insurance programs and specialty market solutions for affinity organisations and their members or affiliates. Reporting into and supporting our Leisure Client Manager. Your team is responsible for servicing our existing Leisure portfolio and impacting new business growth. Helping clients deal with insurance online and following up with the pipeline of potential clients regarding their interest in Aon’s services and solutions converting to new business. You will focus on educating clients on risk and insurance products, submitting, and brokering business, presenting, and closing opportunities and servicing accounts. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Managing a client portfolio, handling all ongoing client’s insurance/risk needsEnsuring all client needs are identified and met by taking a pro-active approach to all aspects of service delivery, account management and account retentionProviding consistent client updates and replies within agreed service timeframesReactive and proactive communication with potential clients via phone and emailManaging an ongoing sales pipeline through inbound, warm and proactive leadsIn a consultative client approach, providing suitable education on additional Aon products and services where applicable and within your authorityAssist with complex client queries / complaint issuesNegotiating with Insurers and clients on risks outside of underwriting guidelinesUnderstanding client financials and providing appropriate support regarding debt management, payment enquiries and settlementsUnderstanding, and complying with, regulated processes and systemsComplete daily client administration tasks and updates for our online filing system according to Aon service standardsIdentifying process improvement opportunities to ensure service standards are exceededWorking to achieve individual and team financial targets How this opportunity is different You will be onboarded and coached by a team of experienced professionals.  You will be on a pathway to achieving excellence in sales and will access a range of programs to enhance your product and business knowledge.  You will have multiple opportunities to develop your Aon IQ and broaden your knowledge of the business. Our business operating model is designed by entrepreneurs who held a vision of radically changing the Insurance industry.  This team will be pioneering a new capability for our company that require agility and innovation to succeed. We expect change and growth over the next few years, which means you can expect plenty of opportunities for advancement. Skills and experience that will lead to success Comparable client servicing or sales experienceLeisure or Property Insurance experience would be highly regardedStrong experiences using software programs, such as MS (Outlook), Winbeat, Officetech and any CRMTier 1 accreditation/Insurance Broking qualificationsStrong verbal, written and interpersonal communication skillsAbility to connect with people and build trustAbility to solve problems creatively and show initiativeAnalyze information and data, to identify opportunities and prioritizeDriven towards setting and achieving goals and making a differencePossess a zest for learning and ability to make sense of information and learn systems and technologies at speedSales mindset and ability to make a connection with clients (Sales) How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and encourages you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on **** Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  #LI-HL1  ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2023-01-30T04:22:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2024-01-30T04:23:34.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****CheltenhamnLevel 1 / 1265 Nepean Highway,postalCode:3192,addressCountry:Australia}}}

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