Senior Account Manager

Profile

The Senior Account Manager has responsibility for managing and growing the client relationship on one or more accounts under the direction of a VP, Client Partner. The Senior Account Manager provides client and project team leadership, develops mid-senior level client relationships and is regarded by the client as a trusted advisor. The Senior Account Manager serves as the leader of a specific Critical Mass project team, which partners with a specific vertical client set. He or she is responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.
Responsibilities:
Manages project relationship with select client organization
Responsible for the success and satisfaction of individual client relationship(s)
Build relationships with senior managers within client organization
Responsible for client satisfaction, while targeting 100% client reference-ability
Leads projects/initiatives to conclusion/delivery
Creates opportunities for deeper collaboration and interaction and reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions
Understands all disciplines enough to provide a quality assurance check of project deliverables and has a point of view of best practices and solutions across functions
Provides leadership, support and ongoing guidance to members of the project team
Provides Critical Mass’ internal teams with appropriate insight into client’s strategic business initiatives
Has a point of view on industry structure, trends, initiatives, and issues
Has a point of view of best practices and solutions across functions
Provide Critical Mass’ Executive Sponsor, VP, Client Partner or Account Director with insights into organizational opportunities for cross and up-sell opportunities
Oversees the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner or member of the executive management team.
Significantly grows the client relationship in terms of revenue generated and account profitability
Proactively sells and manages customer expectations and communicates project and profit risks to Critical Mass team and client
Requirements:
5 years of Account Management experience in an Internet Marketing or Advertising Online Media
Experience working with complex clients delivering annual services revenues in excess of $2MM each
Experience with customer loyalty initiatives and database and direct mail marketing campaigns
Experience with site development, specifically involvement in large scale site design, build-out and maintenance/enhancements
Proven skills as a product or category (strong retail category management experience is desired)
Bachelor’s degree or higher in one of the following areas: business, marketing, communications, e-business engineering or computer science
Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies
Knowledge of programs, projects and knowledge management processes and toolsets
Demonstrated skills in negotiation and leadership
Demonstrated excellence in written and oral communications, including outstanding presentation skills
Possesses a comprehensive and detailed knowledge of issues within e-business, which includes a strong working knowledge of third-party solution providers
Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem solving skills related to program and account management
Ability to handle multiple tasks simultaneously
Team orientation, particularly working with remote or decentralized team
Keen sense of creative thinking and problem solving
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to
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