Senior Account Manager

Profile

The Senior Account Manager has responsibility for managing and growing the client relationship on one or more accounts under the direction of a VP, Client Partner. The Senior Account Manager provides client and project team leadership, develops mid-senior level client relationships and is regarded by the client as a trusted advisor. The Senior Account Manager serves as the leader of a specific Critical Mass project team, which partners with a specific vertical client set. He or she is responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.
You Will:
Manage project relationship with select client organization
Be responsible for the success and satisfaction of individual client relationship(s)
Build relationships with senior managers within client organization
Be responsible for client satisfaction, while targeting 100% client reference-ability
Lead projects/initiatives to conclusion/delivery
Create opportunities for deeper collaboration and interaction and reinforce the client’s status as an innovative participant in the creation of cutting-edge solutions
Understand all disciplines enough to provide a quality assurance check of project deliverables and have a point of view of best practices and solutions across functions
Provide leadership, support and ongoing guidance to members of the project team
Provide Critical Mass’ internal teams with appropriate insight into client’s strategic business initiatives
Have a point of view on industry structure, trends, initiatives, and issues
Have a point of view of best practices and solutions across functions
Provide Critical Mass’ Executive Sponsor, VP, Client Partner or Account Director with insights into organizational opportunities for cross and up-sell opportunities
Oversee the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner or member of the executive management team.
Significantly grow the client relationship in terms of revenue generated and account profitability
Proactively sell and manage customer expectations and communicate project and profit risks to Critical Mass team and client
You Have:
5 years of Account Management experience in an Internet Marketing or Advertising Online Media
Experience working with complex clients delivering annual services revenues in excess of $2MM each
Experience with integrated, digital and social-first campaign development, strategy and production
Experience working as part of an Inter-Agency Team model, partnering with media, brand, and PR agencies to deliver full-funnel campaigns
Ability to work with strategists, data analysts and media partners to facilitate an on-going test-and-learn environment
Financial services and B2B background is a plus
Bachelor’s degree or higher in one of the following areas: business, marketing, communications, e-business engineering, Aor computer science
Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies
Knowledge of programs, projects and knowledge management processes and toolsets
Demonstrated skills in negotiation and leadership
Demonstrated excellence in written and oral communications, including outstanding presentation skills
A comprehensive and detailed knowledge of issues within e-business, which includes a strong working knowledge of third-party solution providers
Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management
Ability to handle multiple tasks simultaneously
Team orientation, particularly working with remote or decentralized team
Keen sense of creative thinking and problem solving
What We Offer
Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, sick days, and flex days
Six free therapy sessions
Access to online services for families and new parents
Remote work options
Extensive winter holiday office closures
Summer Fridays (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 11 affinity groups
Funding towards internal learning and development
Enterprise-wide employee discounts
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to
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